Privacy Policy
rj77 Online Casino

Last Updated: May 2026

1. Introduction

This Privacy Policy ("Policy") describes how rj77 ("rj77," "we," "us," or "our") collects, uses, stores, and protects the personal information of players and visitors who access the rj77 online gaming platform at rj77.vip ("the Platform"). rj77 is committed to safeguarding the privacy of every Filipino player who trusts us with their personal data.

This Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its implementing rules and regulations. By registering an account, accessing the Platform, or otherwise using any rj77 service, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference. If you do not agree with this Policy, please do not use the rj77 Platform.

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2. Personal Data We Collect

rj77 collects only the personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

2.1 Identity & Contact Information

• Full legal name
• Date of birth (for age verification – 21+ requirement)
• Nationality and country of residence
• Email address
• Mobile phone number
• Residential address (city, province, postal code)

2.2 Identity Verification Documents

• Government-issued photo ID (PhilSys National ID, passport, driver's licence, SSS/GSIS card, or Voter's ID)
• Proof of address documents where required
• Source of funds documentation where required by anti-money laundering regulations

2.3 Financial & Transaction Data

• GCash mobile number and account reference
• PayMaya account reference
• Bank account name and number (BPI, BDO, Metrobank) for withdrawal processing
• Deposit and withdrawal history
• Transaction amounts in Philippine Peso (PHP / ₱)

2.4 Gaming Activity Data

• Game history, bet amounts, and outcomes
• Session duration and frequency of play
• Bonus and promotion usage
• Responsible gaming tool settings (deposit limits, self-exclusion status)

2.5 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Mobile network operator (e.g., Globe, Smart, DITO)
• Cookie identifiers and session tokens
• Platform access logs and timestamps

2.6 Communications Data

• Records of your communications with rj77 customer support
• Feedback, complaints, and dispute records
• Marketing communication preferences

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3. How We Collect Your Data

rj77 collects personal data through the following means:

• Direct collection: Information you provide when registering an rj77 account, completing identity verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the Platform, including IP address, device identifiers, and browsing behaviour via cookies and similar technologies.
• Third-party sources: Identity verification agencies, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud prevention services, and regulatory databases where permitted by law.

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4. How We Use Your Personal Data

rj77 uses your personal data for the following purposes:

Purpose	Description
Account Management	Creating and maintaining your rj77 account, verifying your identity and age, and managing your account settings.
Payment Processing	Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank; verifying transaction legitimacy.
Legal Compliance	Complying with Philippine anti-money laundering laws, data protection regulations, and gaming regulatory requirements.
Fraud Prevention	Detecting and preventing fraudulent activity, multi-accounting, bonus abuse, and other prohibited conduct.
Responsible Gaming	Monitoring gaming patterns to identify at-risk behaviour and enforcing responsible gaming tools and self-exclusion requests.
Customer Support	Responding to your enquiries, resolving disputes, and improving the quality of our support services.
Platform Improvement	Analysing usage patterns to improve the rj77 platform, fix technical issues, and develop new features.
Marketing	Sending you promotional offers, bonuses, and updates about rj77 – only where you have consented or where permitted by law. You may opt out at any time.

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5. Legal Basis for Processing

rj77 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to fulfil our obligations under the rj77 Terms & Conditions, including account management and payment processing.
• Legal obligation: Processing required to comply with Philippine law, including anti-money laundering regulations, age verification requirements, and gaming regulatory obligations.
• Legitimate interests: Processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

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6. Data Sharing & Disclosure

rj77 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only where necessary and lawful:

• Payment processors: GCash, PayMaya, BPI, BDO, and Metrobank, solely for the purpose of processing your deposits and withdrawals.
• Identity verification providers: Third-party KYC (Know Your Customer) and age verification services engaged by rj77 to confirm your identity and eligibility.
• Fraud prevention services: Specialist providers who assist rj77 in detecting and preventing fraudulent activity, money laundering, and bonus abuse.
• Regulatory authorities: Philippine government agencies, including the National Privacy Commission (NPC) and relevant gaming regulators, where disclosure is required by law or court order.
• IT and platform service providers: Cloud hosting, data storage, and software providers who process data on rj77's behalf under strict data processing agreements.
• Professional advisers: Lawyers, auditors, and compliance consultants where necessary for rj77's legal and regulatory obligations.

All third parties with whom rj77 shares personal data are required to handle that data in accordance with applicable Philippine data protection law and rj77's data processing standards. rj77 remains responsible for ensuring that any third-party processing of your data is lawful and secure.

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7. Cookies & Tracking Technologies

rj77 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit the rj77 website. The types of cookies we use are as follows:

• Essential cookies: Required for the Platform to function correctly. These include session cookies that keep you logged in to your rj77 account and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without affecting Platform functionality.
• Preference cookies: Used to remember your settings and preferences, such as your preferred language and display options, so you do not need to re-enter them each visit.
• Analytics cookies: Used to collect anonymised data about how players use the rj77 Platform, including which pages are visited most frequently and where technical errors occur. This data helps rj77 improve the Platform experience.
• Marketing cookies: Used to deliver relevant promotional content about rj77 to you. These cookies are only placed with your consent and can be withdrawn at any time through your browser settings.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the rj77 Platform. For detailed guidance on managing cookies in popular Philippine mobile browsers (Chrome for Android, Safari for iOS), please refer to your browser's help documentation.

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8. Data Retention

rj77 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account data: Retained for the duration of your rj77 account and for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Identity verification documents: Retained for the duration of your account and for five (5) years following account closure.
• Customer support communications: Retained for three (3) years from the date of the communication.
• Marketing preferences: Retained until you withdraw consent or request deletion, subject to any overriding legal retention obligations.

When personal data is no longer required, rj77 will securely delete or anonymise it in accordance with our internal data disposal procedures.

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9. Data Security

rj77 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the rj77 Platform.
• Encrypted storage of sensitive personal and financial data on secured servers.
• Strict access controls ensuring that only authorised rj77 personnel can access personal data, on a need-to-know basis.
• Regular security audits and vulnerability assessments of the rj77 Platform infrastructure.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Staff training on data protection obligations and secure data handling practices.

While rj77 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, rj77 will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012.

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10. Your Rights Under Philippine Data Protection Law

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by rj77:

• Right to be informed: You have the right to be informed about how rj77 collects and processes your personal data, as set out in this Policy.
• Right of access: You have the right to request a copy of the personal data rj77 holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data rj77 holds about you.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to rj77's legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe rj77 has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of the above rights, please contact the rj77 Data Privacy Officer at the email address provided in Section 14 of this Policy. rj77 will respond to all verified data subject requests within thirty (30) days of receipt, in accordance with applicable law.

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11. Children & Minors

The rj77 Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. rj77 does not knowingly collect personal data from individuals under the age of 21. If rj77 becomes aware that personal data has been collected from a person under 21, that account will be immediately suspended, all data will be deleted, and any deposits will be returned at rj77's discretion.

If you are a parent or guardian and believe that a minor has registered on the rj77 Platform, please contact our support team immediately at the contact details provided in Section 14.

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12. Third-Party Links

The rj77 Platform may contain links to third-party websites or services for informational purposes. rj77 is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. This Policy applies solely to data collected by rj77 through the rj77 Platform.

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13. Updates to This Policy

rj77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform features. The most current version of this Policy will always be available on this page, with the "Last Updated" date revised accordingly.

Where changes to this Policy are material, rj77 will notify registered players via email or an in-platform notification prior to the changes taking effect. Your continued use of the rj77 Platform following any update constitutes your acceptance of the revised Policy.

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14. Contact Us & Data Privacy Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by rj77, please contact our Data Privacy Officer:

rj77 Data Privacy Officer
Email: [email protected]

rj77 customer support is available 24/7 and can assist in both English and Filipino. We aim to acknowledge all privacy-related enquiries within two (2) business days and to resolve them within thirty (30) days.

Please note that the email address above is displayed as plain text for reference only and is not a clickable link.